Customer Service Improvement
Consulting Services | Clinical Operations | Customer Service ImprovementYou’re competing for patients; a service-centered staff can be key.
Your staff takes pride in its work, just like you do. And they, too, are likely looking for ways to improve themselves…to improve how they care for their patients and contribute to the team. Are you supporting your staff in its quest for excellence?
Here’s how QHR can help.
Create a culture of service.
When your service goals, measures and behaviors align with an organization-wide vision of service excellence, your team’s attitudes change. And your customers—patients and physicians – will love it.
The QHR ServiceExcellenceTM System gives you the structure, knowledge and tools to get everyone involved.
Our experts lead service action planning meetings, assist you in setting up and analyzing service measurement data, provide ongoing coaching to your leaders, and conduct service excellence training for managers and supervisors. We also certify members of your leadership team to deliver service excellence training to your staff. That’s when service excellence begins to become a part of your culture.
Service Action Planning Meetings
- Learn how to lead staff in developing service commitments, standards, recovery plans and recognition ideas
Service Coach Training
- Reinforce excellent service behaviors through formal and informal feedback and recognition
Service Skill Training for Staff & Train-the-Trainer Certification for Hospital Leaders
- Learn to use skill reinforcement tools to sustain training beyond the classroom event
- Receive license to deliver QHR ServiceExcellenceTM training in your hospital
Earn staff and customer loyalty.
QHR can help you lead your team in embracing a culture of outstanding service. They’ll take pride in being the provider of choice for your region.
