HCAHPS Improvement
Consulting Services | Clinical Operations | HCAHPS ImprovementYou’re competing for patients; a service-centered staff can be key.
Your staff takes pride in its work, just like you do. And they, too, are likely looking for ways to improve themselves…to improve how they care for their patients, how they contribute to the team and how they help drive the hospital’s HCAHPS scores.
By supporting your employees’ quest for excellence, you not only encourage staff satisfaction, but also improved quality and patient loyalty. These, in turn, can result in increased referrals, enhanced reputation and improved revenues for your hospital.
Here’s how QHR can help.
QHR’s ServiceExcellenceTM System gives you the structure, knowledge and tools you need to get everyone involved in the implementation of best practices for HCAHPS improvement.
Our experts lead service action planning meetings, assist you in setting up and analyzing service measurement data, provide ongoing coaching to your leaders, and conduct service excellence training for managers and supervisors. We also certify members of your leadership team to deliver service excellence training to your staff. That’s when service excellence begins to become a part of your culture.
Service action planning meetings. Learn how to lead staff in developing service commitments, standards, recovery plans and recognition programs.
Service coach training. Reinforce excellent service behaviors through formal and informal feedback and recognition.
Service skill training for staff and Train-the-Trainer certification for hospital leaders. Learn to use skill reinforcement tools to sustain training beyond the classroom event. Receive license to deliver QHR ServiceExcellenceTM training in your hospital.
Earn staff and customer loyalty.
QHR can help you lead your team in embracing a culture of outstanding service. They’ll take pride in being the provider of choice for your region.
