Operational Review
QHR works with hundreds of hospital PFS departments across the country, and our consultants can
quickly identify and recommend improvements for your department, to streamline your revenue cycle,
increase productivity and enhance customer relations.
The Operations Review begins when QHR consultants perform an on-site diagnostic review of your
Patient Financial Services department, including:
■ Assessment of staffing levels and staff qualifications
■ Evaluation of charge capture, unbilled accounts and patient financial services policies and procedures
■ Review of preadmission, admission, registration, billing and collections processes
■ Comparative analysis of accounts receivables to peer group and best practices.
Based on our findings, we prepare a report documenting specific improvement opportunities. Included
in the report is a management action plan which guides you in reengineering your PFS function for an
improved revenue cycle, increased productivity and enhanced customer relations.
For more information on QHR Patient Financial Services, contact:
Devika Kumar, Practice Leader, (800) 233-1470 ext. 4563.
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105 Continental Place | Brentwood TN 37027 | 1-800-233-1470 | | | | |  |
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