QHR ServiceExcellenceTM System
The QHR ServiceExcellenceTM System gives you the structure, knowledge and tools to get everyone involved
in sustaining service excellence. We teach your hospital leaders to involve associates in creating key service
excellence components such as service commitment statements, service standards, and service recovery plans.
Service excellence happens when service goals, measures, and behaviors all align with an organization-wide
commitment to your service excellence vision.
The QHR ServiceExcellenceTM System consultants lead service action planning meetings, assist you in setting
up and/or analyzing service measurement data, provide ongoing coaching to your leaders, and conduct service
excellence training for managers and supervisors. We also certify members of your leadership team to deliver
service excellence training to your staff.
QHR Service Action Planning Meetings
■ Learn how to lead staff in developing
service commitments, standards, recovery
plans and recognition ideas
QHR Service Coach Training
■ Reinforce excellent service behaviors
through formal and informal feedback
and recognition
| QHR Service Skill Training for Staff &
Train-the-Trainer Certification for Hospital
Leaders
■ Learn to use skill reinforcement tools
to sustain training long beyond the
classroom event
■ Receive license to deliver QHR
ServiceExcellenceTMtraining in your
hospital
|
■ QHR ServiceExcellenceTM Roundtable
■ Setting the Course - A Hospital Service Excellence White Paper
 | © 2008 QHR
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