Case Studies
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Labor Productivity - King’s Daughters Medical Center
King’s Daughters Medical Center, a 90-bed facility located in Brookhaven, Mississippi, was struggling to adjust its staffing to reduced volumes, and was in jeopardy of losing money due to its inability to control staffing levels in the hospital.
Patient Throughput - St. Francis Medical Center
St. Francis Medical Center was experiencing a rising length of stay (LOS) among top DRGs. Root Cause analysis conducted by QHR determined that undefined care coordination roles and a convoluted discharge planning process were at fault.
ED Throughput - St. Francis Medical Center
St. Francis Medical Center’s downtown ED had an average wait time of nearly four hours. Physicians were frustrated. Staff was frustrated. Patients were frustrated – so much so that 6.6 percent of them left without being seen (LWBS) – impacting the hospital’s bottom line and its image within the community. The hospital realized it needed to improve its ED throughput and called on QHR for help.
Enhanced Purchasing Services (EPS) - USMD Arlington
34-bed USMD Arlington was looking for ways to reduce non-salary expenses, so that it could improve its operating margin. The hospital’s leadership knew they needed more from their group purchasing.
A/R Reducation - Knoxville Hospital & Clinics Case Study
In November 2007, Knoxville Hospital and Clinics’ gross days revenue outstanding (GDRO) was 69.8 days– significantly over the 50.7-days national average.
Case Management - CAH Turnaround Case Study
In 2007, Medicare changed the way it paid for outpatient services. For Sutter Lakeside Hospital in Lakeport, California, the change meant the hospital went from losing 10 cents per dollar/per patient to losing 40 cents per dollar/per patient.
Case Management: Assessment & Implementation
The case management challenges faced by Prowers Medical Center’s leadership were great.
Facility Development/Strategic Planning Case Study
The town of Bridgeport, located just north of Dallas, had award-winning schools, booming industry and a growing population – but no hospital.
HIM Case Study
When the HIM director suddenly took medical leave, CEO Woody Hathaway turned to QHR for support. The interim director arrives the next week - bringing 25 years experience and was quick to resume efforts already underway and find other opportunities for improvement
Interim Management Case Study
QHR’s analysis of case management surprised Angel Medical Center’s management team. “We had a reasonable length of stay, so we thought we had a good case management program,” smiles CEO Mike Zuliani. “What we had were great employees…without the resources they needed.”
Case Management Case Study
Thibodaux Regional Medical Center was experiencing severe case management pains.
Facility Development Case Study
Located about 70 miles southeast of Houston, then 66-bed Matagorda County Hospital District (MGHD) sat in a county with one of the highest unemployment rates in Texas.
RAC Assessment Case Study
Gritman Medical Center’s CEO and his leadership team understood the challenges hospitals nationwide faced with the establishment of a permanent Recovery Audit Contractor (RAC) program.
Blueprint for Nursing Case Study
Littleton Regional Hospital was facing a variety of nursing challenges. The hospital was having difficulties recruiting and retaining good nurses. Senior leadership didn’t have the trust of its nurses. And communication between hospital administrators and nursing was weak.
Performance Measurement Improvement Case Study
Brazosport Regional Health System (BRHS) and QHR have successfully partnered in the hospital’s performance measurement and improvement initiatives for nearly a decade. After many years of success, the hospital recently renewed its commitment to quality.
Abbeville Area Medical Center
Responding to staff and patient needs, the financially strong hospital had broken ground for a new facility. But before its completion, a crisis in coding began to weaken cash flow.
Business Driven Approach
The 40-year-old facility was straining under modern demands. CEO Jim Chromik brought in QHR consultants to conduct a Business Driven Approach to Facility Decisions project, which combines three areas of expertise: market assessment/ volume projections, financial analysis, and master facility planning. “It looked good: we had a growing market and healthy financial trends,” he relates. But the replacement cost was $42 million. “According to QHR’s strategic partner InnoVative Capital, our debt capacity would only stretch to $20 million. So we needed a new approach.”
OR Surgical Throughput
Christus St. Michael Health System – a 278 bed tertiary care center with 12 OR suites – was completing nearly 10,000 surgical cases per year. In fact, it appeared to be pushing capacity. But the department leadership saw gaps in the schedule. Calling on QHR expertise, they wanted to find ways to serve more patients and improve physician satisfaction.
Joint Commission Survey Preparation Case Study
Sullivan County had been Joint Commission-certified since the 1960s. CNO Michelle Sly-Smith thought her team was in compliance…but were the patient safety measures she’d put in place sufficient? How should she begin to prepare her staff? She called on QHR to test her team’s readiness and find areas for improvement.
ED Throughput
Marking its 50th anniversary with a $68 million expansion, Opelousas General Hospital had proven its commitment to its community. A strong reputation for quality and expanding capabilities was widening its market, attracting patients from further and further away. “We’re frequently full,” explains CFO Brian Kirk. “There’s not a bed to spare.” The ER team struggled to keep up.
Patient Financial Services Case Study
To serve growing volumes, Gila Regional had taken on its second construction project in recent years. It was not a good time for turnover in a key revenue cycle role. With the patient financial services director position vacant, Gila turned to QHR to restore the department’s stability and efficiency.
Integration Services Case Study
Oklahoma City hospitals struggle with weak reimbursements, ballooning costs and well-funded specialty hospitals. They compete hard for physicians and patients.
Guiding OR Patient Throughput
The 299-bed Community Medical Center, an accredited Level 2 regional trauma center performing 11,000 surgical procedures annually in 10 surgical suites, was respected for its century of service. It was also valued for its quality: physicians favored it over its competitors for cardiac and women’s surgeries; but operationally the department was struggling with inefficiency.
Health Information Management
Responding to staff and patient needs, the financially strong hospital had broken ground for a new facility. But before its completion, a crisis in coding began to weaken cash flow. QHR helped the CFO swiftly respond to the challenges.
ED Patient Throughput
Bottlenecks in the emergency department at Leesburg Regional Medical Center were limiting its ability to serve patients; they were also limiting volumes and revenue.
Nursing Operations Review Case Study
High staffing costs and high-intensity workload were not Stuttgart’s only problems:bad debt was climbing,along with the number of uninsured in the agricultural community.How could the hospital offer a more attractive workplace for nurses … and at the same time control costs? QHR’s nurse expert began by finding opportunities.
