Case Studies

Achieving Financial Sustainability for Hospital-Owned Physician Clinics

King’s Daughters Medical Center – Brookhaven, Mississippi For some time, hospitals have acquired physician practices with the goal of coordinating care and reducing costs—both required to successfully shift to alternative payment models. However, the losses from these physician practices have been overwhelming for some hospitals. In this case, Kings Daughter’s Medical Center (KDMC), a 99-bed […] READ MORE

Streamlining the Continuum of Care

The goal of case management is to create a cost-effective and efficient hospital, which provides comprehensive and effective care for patients. Similar to a puzzle, when even one piece is missing, both the hospital and patients suffer. Quorum Health Resources, LLC (Quorum), conducted and implemented a Case Management program assessment and implementation engagement for Memorial […] READ MORE

Strategic Service Line Planning for a Sustainable Future

Located within an increasingly competitive marketplace, a hospital in the Southeast had to determine the right service lines to market to its community. The hospital needed a service line strategic marketing plan to differentiate itself from fierce competition and to grow its core services. The Affordable Care Act and industry-wide pressures to cut costs have […] READ MORE

Smoothing the Bumps in the EHR Road

A major part of the American Recovery and Reinvestment Act of 2009 is the Health Information Technology for Economic and Clinic Health Act (more commonly known as the HITECH Act), which promoted the adoption of electronic health records (EHR) and, ultimately, a network that will connect them all. The goal is that, someday, a patient […] READ MORE

Lean Design Improvements Save Hospitals $1 Million

A community hospital located in Colorado needed to address volume increases in its outpatient Medical Oncology Clinic’s treatment center while creating a collaborative, data-driven design to support efficient workflows, allow for growth and enhance the patient experience. The San Juan Cancer Center at Montrose Memorial (Montrose, CO) included six exam rooms and ten infusion treatment […] READ MORE

Do More With Less – Or Is There a Better Way?

“Do more with less” is a common healthcare industry directive, but leaders of this Vermont acute care hospital wanted a more tangible, sustainable path to healthcare excellence in challenging times. North Country Hospital has served its rural Vermont area since its founding in 1919. Like most healthcare organizations, North Country faced significant challenges in the […] READ MORE

Better Documentation, Better Bottom Line

Located in Summersville, West Virginia, Summersville Regional Medical Center (SRMC) has served Nicholas County and the surrounding area for over three decades. Rooted by a deep commitment to deliver high-quality, cost-effective healthcare to its community–SRMC wanted to make sure that its clinical documentation accurately reflected the patient care being provided and that it was obtaining […] READ MORE

Vision, Creativity, and the Will to Succeed

Field Memorial Community Hospital – Southwest Mississippi Field Memorial Community Hospital (FMCH) was built as a Hill-Burton institution (funded by federal grants and guaranteed loans) in 1952 on land with boundaries gerrymandered by two counties. Rich in community pride and with the highly-regarded “Field” family of doctors caring for its patients over generations—this Critical Access […] READ MORE

Small Hospital…Large IT Implementation

Steele Memorial Hospital – Salmon, ID The 18-bed Critical Access Hospital (CAH) in the Northwest only had months to attest for Meaningful Use. More than a year of contract negotiations had taken them down to the wire to qualify for Medicare and Medicaid incentive payments. The medical staff and hospital administration had the right Electronic […] READ MORE

Excellent Care + Process Improvement = Greater Efficiency and Revenues

West Park Hospital – Cody, Wyoming West Park’s state-of-the-art, 25-bed, acute care facility is connected to a 94-bed long term care center (LTCC). Staff members in acute care and long-term care excel at caring for patients in their individual areas. However, outside of those departments, clinicians were unfamiliar with the decision making and process steps […] READ MORE